Refund policy

This agreement represents the complete agreement and understanding between and the account holder (hereinafter called Customer) and supersedes any other written or oral agreement. may modify these terms and conditions, amplify them, and/or modify the prices, as well as discontinue or change services offered with or without prior notification.

If you do not agree to these terms and conditions, please notify our Billing Department ( so we can initiate a closure of your account. USE OF YOUR ACCOUNT shall constitute your approval. We reserve the right to refuse service to anyone.

1. Domain name registration/transfer, domain protection, site builder, setup fees (if apply) are not refundable. A $13.00 license fee will be deducted from all canceled accounts that have activated their web builders prior to the account expiration date, including the first 30 days of service. All specials/free optional services need to be redeemed within the first month of the package start date or the upgrade date (including: free domain registration, SSL, static IP, domain ID protection).

2. Refund: Within the first 30 days as a customer, if for any reason you are not completely satisfied with our hosting services, we will cancel your account and refund your money for your hosting service. During the first 30 days of the service as a client, you can opt out to cancel your account, and regardless of your commitment (1 year, 2 years, 3 years, etc), you will be pro-rated for all unused hosting fees based on our standard monthly package pricing. On refund amount account that has been Upgrade/Downgrade/OS changes, there will be a $13.00 charge for each incident. Client with multiple accounts, starting date is defined as the earliest date that you become a client with There is not refund for partially used month after the first 30 days as a client.
The 30 days money back guarantee and 30 Days Risk Free do NOT cover the following:

Domain: Registration/Transfer/ID protection
Private SSL fees
All fees in section
Additional static IPs, additional site builder licenses, or other licensed products purchased through us.

3. Account renewal: For all new accounts, there is a yearly non-refundable registration fee. will automatically pay this fee as well as all annual non-refundable renewal fees on your behalf while your account is active and current. These fees will appear on your billing statement unless prior arrangements are made with our customer service department. It is the client responsibility to cancel the renewal once we invoice the domain. You have 7 days to submit the cancellation request. Any renewal that is processed will not be refunded.

4. Cancellation: You must notify formally by sending email in order to cancel your account with us. NOTE: We will NOT process any other requests submitted outside of primary email REGISTRATION. If you do not notify us we will automatically renew your account for the next billing cycle - 1 month before the account expiration date. Orders received for previously canceled accounts will not be processed and accounts will not be activated. Credit card chargeback will result in automatic cancelation and deletion of the customer's account from our servers. A $15 re-activation fee will apply to all suspended accounts due to non-payments of due fees. There will be a $15.00 reinstating fee for any cancel account.
Transferring your domain to another provider does not constitute canceling your account. You must notify to formally cancel your account with to avoid further charges.

5. Fees: reserves the right to charge the following non-refundable fees:
- Domain Migration (from one Billing account with to another) - $13.00
- Hosting plan migration (from one Billing account with to another) - $13.00
- Reinstating fee for cancel/suspended package/account - $35.00

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